CORONA / COVID-19
As we all know, Corona has a stranglehold on the whole world. Travel is completely out of the question, personal rights are restricted
and the global economy is becoming increasingly difficult.
So of course your cycling island No. 1 Mallorca.
The associated cancellations hit us extremely hard and pose huge challenges. Many emails from guests who do not understand why
we do not transfer the entire amount of the bike rental reach us.
Let us give you a few facts:
A pandemic, like Corona right now, is a case of “FORCE VIOLENCE”. This means that we would not be obliged to
reimburse anything because we could and would provide our services and there is no fault on our part.
To insure against financial losses of this kind, some insurers offer various options for private insurance. Of course, these products
would then have to be commissioned by the customer and of course also paid for. Most people avoid this additional expense,
however, because they “understandably?” want to save money.
With some credit card companies, various services are automatically included when paying with their cards.
So e.g. possibly also travel cancellation insurance or similar. Maybe just ask ?!
The reimbursements we provide are therefore voluntary and not part of a legal claim. Within the scope of our possibilities,
we naturally try to meet the demands placed on us as best we can, but unfortunately we cannot always do this.
We are already working on various options for better protection for the future so that such a disaster will not hit us all so suddenly and hard in the future.
So we are currently e.g. already in contact with various insurers.
We would like to thank our guests for their understanding, their solidarity and the many really positive and loving
requests that we all have more than necessary in these difficult times.
Stay healthy and fit
Doc Thomas